Advertising is one of those things where you can spend endless cash and find that you see no
return. I find that 90% of new customers are from word of mouth recommendations. If you treat them well, they will come back. If you treat them badly, they will talk badly about you.
We also do a regular newsletter - it costs between £300 to £400 month to do it but it is by far the best return on investment."
Send your Top Tip for getting on in the business and you could bag yourself a bottle of bubbly.
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